jililive's Privacy Policy
We take your personal information seriously. This policy explains in detail — what information jililive collects, why it collects it, how it keeps it secure, and what your rights are.
Introduction and Scope
1 General Overview
By using the jililive website, you agree to the terms of this privacy policy. This policy is an integral part of our Terms and Conditions and is effective alongside them. Please read this policy carefully before registering, logging in, or using any service on the platform.
This policy applies only to services operated under the domain https://jililivebet.cam. jililive is not responsible for the privacy practices of third-party websites or applications.
What Information We Collect
Personally Identifiable Information
The following information is collected during registration and the account verification process:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for KYC verification)
- User-chosen username and password (stored in encrypted form)
Financial Information
Payment-related information is processed during deposits and withdrawals. This includes:
- bKash, Nagad, or Rocket account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
Full card numbers or banking credentials are not stored on our servers.
User Activity Information
The following information is collected automatically to improve your experience on the platform:
- Game selection patterns and betting history
- Session duration and login times
- Bonus claim and usage records
- Customer support interaction history
Technical and Device Information
Collected automatically while browsing the website:
- IP address and geographic location (at country level)
- Browser type, version, and operating system
- Device type (desktop, mobile, or tablet)
- Cookie and session data
- Referral source and landing page
Use of Collected Information
3.1 Primary Purpose of Use
jililive uses collected information only for legitimate and necessary purposes. It is never sold or shared without authorisation with any third party. The specific uses are listed below:
- Account creation, registration, and identity verification (KYC)
- Deposit and withdrawal processing
- Managing bonuses and promotional offers
- Fraud prevention and account security
- Providing customer support services
- Technical improvements to the platform and bug fixes
- Complying with applicable laws and cooperating with regulatory authorities
3.2 Responsible Gaming Support
User gaming activity data is analysed to identify unusual or risky behaviour, as part of our responsible gaming programme. Through this analysis, support services are provided to users when needed and they are encouraged to set voluntary limits.
3.3 Marketing and Communications
With your consent, jililive may send relevant promotions, new game updates, or special offers by email or SMS. You can withdraw this consent at any time from your account settings.
Information Storage and Security
4.1 Technical Security Measures
jililive uses industry-standard security technology to keep your information safe:
- SSL Encryption: All data exchanged between your browser and our servers is encrypted by SSL.
- Password Hashing: Passwords are never stored directly; advanced hashing algorithms are used.
- Firewall and Intrusion Detection: Active monitoring is in place to prevent unauthorised access.
- Regular Security Audits: Audits are conducted regularly to identify system vulnerabilities.
4.2 Data Retention Period
Information is retained while the account is active and for a set period after the account is closed. Some information may need to be kept for an extended period to meet legal obligations, resolve disputes, and prevent fraud. Once the required period ends, information is securely deleted or anonymised.
4.3 Data Breach Response
In the event of a data breach, jililive will notify affected users as quickly as possible and take immediate steps to limit the damage. Relevant authorities will also be informed in accordance with applicable regulations.
Sharing Information with Third Parties
5.1 Sharing Policy
jililive never sells your personal information to third parties for commercial purposes. In certain circumstances, limited information may be shared:
- Payment Processors: Necessary financial information with bKash, Nagad, Rocket, and banks to complete transactions.
- Identity Verification Services: ID document information with approved providers as part of the KYC process.
- Technology Partners: Technology service providers for platform operations, who are contractually bound to meet our privacy standards.
- Legal Obligations: Information may be provided pursuant to a court order or a lawful request from a law enforcement authority.
5.2 International Data Transfers
For technical reasons, some information may be processed on servers outside Bangladesh. In such cases, we ensure that data protection standards are properly maintained and that the data processors are committed to preserving privacy.
Cookie and Tracking Technology
6.1 Use of Cookies
jililive uses cookies to operate the website properly and to improve the user experience. The different types of cookies are described below:
- Essential Cookies: Required to maintain login sessions and for security functions.
- Functional Cookies: Used to remember language preferences and personal settings.
- Analytics Cookies: Used to understand which parts of the website are used most.
You can control cookies by changing your browser settings, but disabling certain cookies may cause some platform functions to not work properly.
Your Rights
Right to Access
You have the right to know what information jililive holds about you. You can request to view this information through your account settings or customer support.
Right to Correction
If your profile contains incorrect or incomplete information, you can request a correction. Some corrections may require identity verification.
Right to Deletion
In certain circumstances, you can request that your data be deleted. However, some information may need to be retained due to legal obligations or to resolve ongoing disputes.
Right to Object to Processing
You can object to marketing communications or the processing of certain information. This right can be exercised through your account settings or customer support.
Right to Data Portability
You can request your account data in a structured, machine-readable format. This facility is available through customer support.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily restricted, such as while a dispute about the accuracy of the information is ongoing.
Protection of Minors
8 Age Verification and Protection
All services on jililive are exclusively for users aged 21+. We do not knowingly collect any personal information from anyone under 21 years of age. Age verification is mandatory at the time of account registration, and additional identity verification is carried out in cases of suspicion.
If a parent or guardian believes that their minor child has knowingly or unknowingly provided any information, please contact customer support immediately. The relevant information will be deleted immediately and the account will be closed.
Policy Changes and Updates
9 Notice of Changes
jililive may update this privacy policy from time to time. For significant changes, a notification will be sent to the registered email address or a clear notice will be displayed on the platform. The latest version of the policy will always be available on this page. Continued use of the platform after changes have been made will be considered acceptance of the new policy.
For more information about our services, terms of service, and this privacy policy, please visit our About Us page, which provides a detailed description of jililive's goals and operations.
Privacy-Related Contact
10 Contact Us
For any privacy-related questions, requests to exercise your rights, or complaints, please contact our support team. Our team is available seven days a week, twenty-four hours a day, to assist in Bengali and English.
For general questions, visit our FAQ page — where you will find answers to common questions about privacy, accounts, and payments all in one place.