jililive's commitment to responsible gambling
Enjoy sports and casino entertainment within sensible limits. jililive believes every player should have full control over their time and money.
Gambling should never become a burden
jililive is an entertainment platform — betting and casino games can only be enjoyed when played consciously and within your means. We want every member to have a healthy experience without putting their family, work, or savings at risk.
Entertainment can quietly become excessive without you noticing. Staying aware of your own playing habits and seeking help when needed is the sensible thing to do. Our Terms and Conditions cover this in detail — every member is responsible for reading and following them.
For any questions or concerns, you can find answers in our FAQ section, or contact our support team directly — live chat and email are available 24 hours a day, 7 days a week, in both Bengali and English.
Under our Privacy Policy, your account information and transaction history are kept fully secure. Details of any tools you use — such as self-exclusion or limit settings — are never shared with third parties.
Tools to keep yourself safe
Every jililive member can access the following safety tools from their account. If you need any assistance, let us know via live chat.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made.
Session Time Limit
Set a maximum duration for each playing session. When the time is up, the system will notify you and the session will end.
Self-Exclusion
You can suspend your account temporarily or permanently at any time. During this period, login and transactions will not be possible.
Loss Limit
Set the maximum amount you are willing to lose within a given period. Once the limit is reached, betting will be temporarily suspended.
Take Breaks
If you want to take a short break, you can activate a cooling-off period ranging from 24 hours to 30 days.
Activity Review
You can view and review your recent betting history, deposit records, and withdrawal records at any time.
Recognise the warning signs
If you notice any of the following signs in yourself, consider taking a break and seeking support.
Spending beyond your budget
You are spending more than your set monthly budget, or using money meant for other essential expenses on betting.
Chasing losses
You keep placing bets to try to recover money you have lost, and the losses keep growing.
Emotional distress
You feel irritable or anxious when you cannot play, or gambling is causing tension in your relationships with family.
Losing track of time
You do not notice how much time you are spending on gambling, and you are giving less time to family or work.
Hiding it from others
You are concealing your gambling activity from family or friends, or being dishonest about it.
Borrowing to bet
You are borrowing money from others or taking loans to fund betting, and you are unable to repay them.
All casino and betting activity at jililive is for persons aged 21 and over only. Age is verified at account registration. Anyone using an account on behalf of, or in place of, a minor is in clear violation of our terms.
Where to turn for help
If you are in difficulty, you do not have to face it alone — support is available from several places.
jililive Live Chat
Our support team is available 24 hours a day, 7 days a week, in Bengali and English. Log in to your account and start a chat directly.
Email Support
For any responsible gambling request — self-exclusion, setting limits, or closing your account — send us an email and we will act promptly. Contact address: [email protected]
Family and Close Friends
Telling a family member or trusted friend about the problem is the first and most important step. Having someone beside you makes change easier.
Professional Counselling
Seeing a mental health professional or counsellor is not a sign of weakness — it takes courage. Both government and private counselling services are available in Bangladesh.
Support Groups
Talking with others who face the same problem can make a significant difference. Consider joining a local support group or an online community.
jililive's promise
As a responsible gaming platform, we do not only think about entertainment — the wellbeing and safety of our members matter equally.
What we ensure
- Age verification at account registration — registrations from persons under 21 are not accepted.
- Accounts are suspended promptly upon receiving a self-exclusion request.
- No promotional emails or messages are sent during an active self-exclusion period.
- All information related to a member's safety tools is kept completely confidential.
- Our support team is ready to speak in Bengali 365 days a year.
What you can do
- Set a clear budget before you start betting and stick to it.
- Play for entertainment only — do not treat it as a source of income.
- Avoid betting when you are under stress, feeling sad, or angry.
- Take regular breaks — spend time with family and friends away from gambling.
- If something feels wrong, contact us on live chat straight away or temporarily close your account.
A few more important points
The minimum deposit at jililive is ৳300 — this limit helps protect new players from risking excessive amounts. Even so, it is wise to think about your monthly budget before making any deposit.
Often, the people closest to you — family or friends — notice sooner than you do that something is wrong. If someone close to you feels your gambling has become excessive, listen to them carefully. To learn more about our site, visit our About Us page.
Self-exclusion means choosing to keep your account closed — it is a sign of awareness, not weakness. Once the exclusion period ends, the account does not reopen automatically — you will need to contact us via live chat yourself.
Remember: Betting is a form of entertainment, not a livelihood. The outcome of every bet is uncertain — no strategy or system guarantees a win. Gamble responsibly and stay well.